Complaints procedure
If something about your care hasn’t been right, here is how to raise it, what I will do, and the independent routes open to you.
Raising a concern with me
If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible.
Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.
Make your complaint to me either in person or by email, at complaints@davidgrahamosteopath.co.uk.
What I will do
I will investigate your complaint over the following few days and will aim to:
- Find out what happened and what went wrong.
- Make sure you receive an explanation, and an apology if this is appropriate.
- Identify what I can do to ensure that this problem does not arise again.
If you’d rather not come to me directly
If you feel uncomfortable complaining directly to me, or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy.
Institute of Osteopathy Complaints Resolution Service
Freephone 0800 110 5857
Raising a formal concern about safety
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted directly. Please note that the General Osteopathic Council cannot award compensation.
General Osteopathic Council (GOsC)
Telephone 0207 357 6655